Hi! For future reference: I answer questions twice a week, on Mondays and Thursdays. (Unless there's a holiday, in which case it might change by a day, or when I'm on vacation, in which case another teacher will sub for me.)
If you buy the All the GMAT book set via the main account on Amazon (that is, not via a third-party reseller), then you get a special one-time-use code that also gives you access to certain online resources (full Navigator, practice exams, and so on). That's a higher-priced product in general, though, to also account for the online resources.
If you have bought the books individually or if you buy the set used or via a third-party reseller, then those purchases wouldn't include the online resources.
I'm sorry for the delay in a reply to your email. We're having some issues with our techsupport@ email address, so if you used that, please resend your question tomake_clickable_callback(MAGIC_URL_EMAIL, ' ', 'gmat@manhattanprep.com', '', ''). Alternatively, I'd recommend the live chat feature on our site, which is staffed M-F during standard business hours based on the US eastern (GMT–5) time zone.
I can't actually provide support for any access or resource issues myself, sorry—I don't have access to any account info, etc. I'm really just here as a teacher to talk about the test content and strategy.
If you haven't heard back yet, I would both send to the gmat@ email and try the live chat feature. And if you have any more questions on study strategy / that side of things, let me know here—I'll be back on Monday!